Feedback & Comments

We value your feedback. Your comments help us respond quickly and keep improving our service

One of the Lowest Claims Rates in the Industry

Choosing Moving of America is one of the safest decisions you can make for your relocation. On the rare occasion something goes wrong, we respond quickly, professionally, and always with your needs as our top priority. Our goal is a smooth, stress-free move from start to finish.

We know accidents can happen, and when they do, we handle claims fairly, promptly, and with genuine care. Before your move, our team works with you to identify ways to reduce risk, walks you through our terms and conditions, and clearly explains your insurance coverage options. In the rare event of an unforeseen incident, we stay transparent and upfront about the process and your options for resolution.

Resolution Process at Moving of America

Most claims can’t be resolved instantly. Items often need to be inspected before we can move forward with a repair or replacement, so we appreciate your patience while we work through the process. Here’s what you can expect from us:

We take every claim seriously. Once we’ve received all the details, including any supporting photos or evidence, our claims team will reach out to begin the investigation.
You’ll have a dedicated point of contact. Your assigned claims representative will keep you updated by phone and email as we work toward a fair and timely resolution.
We’ll present a fair settlement offer. If you accept, we’ll process your compensation right away. If the offer isn’t accepted, we’ll work with an independent arbitrator where applicable.

Feedback

What is your name?

First name:

Last name:

Best contact details?

Email:

Phone number:

When did we move you?

Date:

About your claim

Please provide us with as much information as possible regarding your claim so your Move Advisor can respond to you promptly with a resolution. You can also attach photos and any additional information to support your claim.

Information about your move:

Attach documents/photos

(optional – upload limit is 10MB for each file, allowed formats include .jpg, .jpeg, .heic, .png)

Drag & drop files, or choose files to upload