You have moving questions? We have answers!

How far in advance do I need to book my move?

Moving Of America tries to be as accommodating as we can on timing. Short notice moves are certainly possible, but can’t be guaranteed. We suggest you book your moves as early as possible especially if you’re moving in the summer, which is the busiest time of year for relocation. We recommend scheduling your move seven or more days in advance to ensure best available service.

I keep hearing all this stuff about an in-home estimate. Do I need one?

No. Because Moving Of America Moving calculates your best price guarantee based on truck space utilized – not weight. An inventory of your household items that you provide allows our Moving Consultants to accurately determine your moving quote. If you prefer an in-home estimate, Moving Of America can accommodate your request.

I have a lot of stuff. How much space will I need on the truck?

When you speak with one of our professional Moving Advisors, they’ll walk you through an inventory of your residence and ask a number of questions. That pool table, make sure you mention it. And don’t forget about the pile of antiques stacked against the wall in the basement! The space you’ll need on the truck will be determined by what you plan to take and your pricing will be calculated accordingly.

What if I have very specific move dates?

When you decide on a move date, Moving Of America Moving guarantees pick up on that day. If you require a guaranteed delivery date, you need to let your Moving Advisor know. Depending upon the size of the shipment, there may be an additional charge for a guaranteed delivery date. We do guarantee delivery anywhere in the contiguous US within ten business days.

Can I move on a Sunday?

Yes. We offer professional moving services seven days a week, excluding major holidays.

My move date changed! What do I do?

Don’t panic! If your moving date changes, simply contact your dedicated Moving Advisor. They’ll take care of scheduling your new date. Please review our Rescheduling and Cancellation Policies for details.

What happens if I use more or less space than estimated?

Our inventory process is structured to ensure that we know your exact space needs prior to the move. As long as the inventory you give us is accurate, you will not be charged for additional space. In the rare instance that additional items not included in your provided inventory results in more space than originally expected, your move cost may be increased based on your original per-foot rate to reflect the footage used. Please make sure to give the most accurate inventory possible during the booking process. Using less space will not result in price changes. You can adjust your inventory up to 5 days prior to your move to ensure accuracy. Your Moving Consultant will provide an updated price based on your updated inventory.

What causes my estimated costs to change?

Provided we have an accurate inventory and you do not make any changes to the move dates your estimated costs should not change. In the event of unforeseen “Additional Services” such as multiple flights of stairs, a “long carry” if the truck cannot get close to your home, etc. arise, those would be added to your total move price. The goal of our phone inventory process is to uncover any potential Additional Services and include them in your total upfront price so there won’t be any surprises. This is all outlined in your Order for Service Agreement.

How and when do I pay for my move?

Moving Of America Moving accepts Discover, MasterCard and Visa. Your card will be charged 100% of the final quote 48 hours prior to your move. The costs of packing supplies are non-refundable. Please see our Payment Policy for additional information.

What size are your trucks?

Our trucks are the real deal and are about 53 feet long, 8 feet wide, and 9 feet tall. While they can make it down most streets, please let your Moving Consultant know if your home may be difficult for a 53’ truck to access. Depending upon the needs of our customers, we may also utilize a 26’ truck or portable storage container.

What is my Protection Coverage?

Protection Coverage covers repair, replacement, or reimbursement of any items damaged while in the care of Moving Of America Moving. For more information, click to review our Protection Policy.

What about lost or damaged goods? Are those covered too?

Your household goods are covered during the entire time they are in the care of Moving Of America’s professional movers. You have two options for coverage levels, so you can select the option that works best with your budget and coverage requirements.

How many people will show up to help me move?

Crew sizes vary depending on the items you’ve included in your inventory. For example, pianos, fridges, armoires, safes, and other large items may require more muscle.

What does the packing service include?

Packing services include a team of professional movers who have been approved, scored and reviewed by Moving Of America Moving staff. They will properly pack your items into boxes and load and pad your belongings as necessary for safe delivery to your new destination.

How long does packing take?

Typically, most households can be packed in a day or less.

What types of materials are used for packing?

Our crews use industry standard packing materials. To protect and cushion the customer’s items, our loading service will ensure that items are wrapped with professionally woven moving blankets. We do not use paper pads, which often tear or rip during transport.

What do the loading and unloading services include?

Loading includes properly padding furniture and loading the items inside the moving van at the origin location. Loading services includes the basic disassembly (beds, dresser mirrors, etc.) and the wrapping of furniture.

Unloading includes the removal of all items from the van at your destination and placing them in the appropriate rooms or areas as designated by you. Unloading also includes basic reassembly of standard furniture (i.e. beds, dresser mirrors, etc.).

Who should I contact with questions to during the move?

Your dedicated Moving Consultant is always able to help you. Just give them a call at 1-888-ALL-MOVE. You can also email info@MovingOfAmerica.com. We’re excited to earn your business!

Didn’t find the answer?

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Give us a call anytime and we’ll be glad to assist you in any way we can. You can also contact us by filling out the form below.

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